Privacy policy

PRIVACY POLICY

Last Updated: 14 September 2022

This Privacy Policy describes how Shashila Healthy Master Pvt. Ltd., operating under the brand name Healthy Master® ("Healthy Master", "we", "us", or "our"), collects, uses, stores, and shares personal information when you visit, browse, use, or make a purchase through healthymaster.in (the "Website" or "Site").

By using our Website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. CONTACT INFORMATION

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, you may contact us at:

Shashila Healthy Master Pvt. Ltd.

76/4, Indu Sri Tower, 2nd Floor,
Begur - Koppa Road, Mylasandra,
Bengaluru, Karnataka 560083, India

Email: support@healthymaster.in

Website: healthymaster.in

2. PERSONAL INFORMATION WE COLLECT

When you visit or use our Website, place an order, create an account, contact customer support, or otherwise interact with us, we may collect certain information that can identify or relate to you.

The information we collect may include the following:

A. Device and Website Usage Information

We may automatically collect information about the device and browser you use to access our Website.

This may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Time zone

  • Language preferences

  • Cookies and similar technologies

  • Pages and products viewed

  • Search terms

  • Referring websites

  • Website interactions and usage information

Purpose: To operate, secure, maintain, analyse, and improve our Website and user experience.

Source: Collected automatically when you use or access our Website through cookies, log files, pixels, tags, and similar technologies.

Service Providers: This information may be processed by technology and analytics service providers, including Shopify, Vajro, Google Analytics, advertising platforms, and other service providers used by us.

B. Order and Transaction Information

When you place an order through our Website, we may collect information necessary to process and fulfil your purchase.

This may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Mobile/phone number

  • Order details

  • Products purchased

  • Order value

  • Payment status

  • Transaction-related information

  • Customer account information, where applicable

Purpose: To process and fulfil orders, arrange delivery, process payments, provide invoices and order confirmations, provide customer support, prevent fraud, and comply with legal and regulatory requirements.

Source: Information provided directly by you when placing an order or interacting with our Website.

Service Providers: Information may be shared with or processed by Shopify, payment service providers such as Razorpay, logistics and delivery partners, and other service providers necessary to fulfil your order.

Payment Information: Payment information is generally processed by the relevant payment gateway or payment service provider. We may receive transaction-related information necessary to confirm and fulfil your order. We do not intend to store complete card details on our own systems unless expressly stated and lawfully permitted.

C. Customer Support Information

When you contact us through our Website, email, WhatsApp, social media, telephone, or other customer support channels, we may collect information you provide.

This may include:

  • Name

  • Mobile number

  • Email address

  • Order number

  • Communication history

  • Product or order-related information

  • Information you provide regarding a complaint, return, refund, replacement, or other request

Purpose: To provide customer support, resolve complaints, process returns or refunds, respond to enquiries, and improve our products and services.

Source: Directly from you through our Website, email, telephone, WhatsApp, social media, or other communication channels.

3. HOW WE USE PERSONAL INFORMATION

We may use your personal information for legitimate business and service purposes, including:

  • Processing and fulfilling your orders

  • Processing payments and refunds

  • Arranging shipping and delivery

  • Providing invoices and order confirmations

  • Communicating with you regarding your orders

  • Providing customer support

  • Responding to questions, requests, and complaints

  • Managing customer accounts

  • Preventing fraud and unauthorized transactions

  • Maintaining the security of our Website

  • Improving our Website, products, and services

  • Analysing Website usage and customer interactions

  • Complying with applicable laws and regulations

  • Sending service-related notifications

  • Sending promotional communications where permitted and where required, based on your consent or other lawful basis

4. TRANSACTIONAL AND SERVICE COMMUNICATIONS

When you provide your mobile number or email address, we may contact you regarding transactions and services, including:

  • Order confirmations

  • Payment confirmations

  • Order status

  • Shipping and delivery updates

  • Cancellation or refund updates

  • Customer support

  • Account-related notifications

  • Important service announcements

These communications may be sent through SMS, WhatsApp, RCS, email, telephone, or other communication channels used by us or our service providers.

5. MARKETING AND PROMOTIONAL COMMUNICATIONS

Where permitted by applicable law and where required based on your consent or another lawful basis, we may send promotional communications regarding:

  • New products

  • Offers and discounts

  • Promotions

  • Product updates

  • Special events

  • Other Healthy Master® products and services

You may opt out of marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us at support@healthymaster.in.

Opting out of promotional communications will not prevent us from sending essential transactional or service-related communications.

6. SHARING OF PERSONAL INFORMATION

We may share personal information with service providers and business partners where necessary to operate our Website and provide our products and services.

These may include:

Shopify: For hosting and operating our online store and related ecommerce services.

Payment Service Providers: Such as Razorpay and other payment providers used to process payments and refunds.

Logistics and Delivery Partners: To fulfil and deliver your orders.

Technology and Analytics Providers: To help us analyse Website usage, improve performance, and understand customer interactions.

Communication and Messaging Providers: To send transactional, customer support, and, where permitted, promotional communications.

Advertising and Marketing Providers: Where applicable and permitted by law, to help us measure advertising effectiveness and provide relevant marketing.

We may also disclose personal information where required or permitted by applicable law, including to respond to lawful requests from government authorities, courts, regulators, or law-enforcement agencies, or to protect our legal rights, Website, customers, or business.

7. THIRD-PARTY SERVICE PROVIDERS

Some services available through our Website are provided by third parties. These providers may process information on our behalf to provide services such as payment processing, website hosting, analytics, advertising, communication, customer support, and delivery.

Third-party providers may have their own privacy policies and terms. We encourage you to review the privacy practices of third-party services when applicable.

8. COOKIES AND SIMILAR TECHNOLOGIES

A cookie is a small file placed on your device when you visit a website. We use cookies and similar technologies to operate our Website, remember preferences, understand Website usage, improve performance, and support certain marketing and advertising activities.

Cookies may be used for:

  • Essential Website functionality

  • Shopping cart and checkout functionality

  • Customer account functionality

  • Security

  • Website analytics

  • Performance measurement

  • Advertising and marketing

  • Remembering preferences

Some cookies are necessary for the Website to function properly, while others may depend on your preferences or applicable consent requirements.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Website.

Our use of cookies may change as our Website, technology, and service providers change.

For information regarding Shopify's cookies, you may review Shopify's applicable cookie information.

9. ANALYTICS

We may use analytics services such as Google Analytics and Shopify analytics to understand how visitors use our Website.

Analytics information may include pages visited, products viewed, Website interactions, device information, and other usage information.

We use this information to improve Website performance, understand customer behaviour, and improve our products and services.

10. ADVERTISING AND MARKETING TECHNOLOGIES

We may use advertising and marketing technologies provided by third parties, including services provided by Google, Meta/Facebook, Shopify, and other advertising partners.

These services may use cookies, pixels, tags, or similar technologies to measure advertising performance, understand Website interactions, and display relevant advertisements where permitted.

The information shared with such providers may include information about Website activity, products viewed, purchases, and other interactions, subject to applicable law and the relevant provider's privacy practices.

You may be able to manage advertising preferences through your device, browser, or the relevant advertising platform.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfil orders and provide services

  • Maintain business and transaction records

  • Provide customer support

  • Resolve disputes

  • Prevent fraud and misuse

  • Comply with legal, tax, accounting, and regulatory requirements

  • Enforce our agreements and protect our legal rights

The period for which information is retained may vary depending on the type of information and the purpose for which it is processed.

When personal information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and regulatory requirements.

12. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security.

13. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Request information about how your personal information is processed

  • Request access to certain personal information held by us

  • Request correction or updating of inaccurate information

  • Request deletion or erasure of personal information where legally applicable

  • Withdraw consent where processing is based on consent

  • Opt out of promotional or marketing communications

  • Raise a complaint regarding our handling of personal information

To exercise applicable rights or raise a privacy-related request, please contact us at support@healthymaster.in.

We may need to verify your identity before processing certain requests to protect your information and prevent unauthorized access.

Your rights may be subject to applicable legal and regulatory requirements.

14. CHILDREN'S PRIVACY

Our Website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us at support@healthymaster.in.

15. DO NOT TRACK

Some browsers may provide a "Do Not Track" feature. There is currently no universally accepted standard for responding to such signals.

Accordingly, our Website may not respond to all Do Not Track signals in a consistent manner.

16. DATA TRANSFERS AND THIRD-PARTY PROCESSING

Some of our service providers or technology partners may process information using systems located outside India.

Where personal information is transferred, stored, or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual or technical safeguards, where required.

17. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. We recommend reviewing their privacy policies before providing personal information to them.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, legal requirements, or regulatory requirements.

The updated Privacy Policy will be published on this page with the revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

19. COMPLAINTS AND GRIEVANCES

If you have any concern, complaint, or grievance regarding the collection or use of your personal information, please contact us:

Shashila Healthy Master Pvt. Ltd.

76/4, Indu Sri Tower, 2nd Floor,
Begur - Koppa Road, Mylasandra,
Bengaluru, Karnataka 560083, India

Email: support@healthymaster.in

We will review and respond to privacy-related requests and complaints in accordance with applicable law.

20. FSSAI AND PRODUCT INFORMATION

This Privacy Policy governs the collection and use of personal information and does not replace the product information, labelling, nutritional information, ingredients, allergen declarations, or other information required for food products.

Product-specific information displayed on our Website is intended to correspond with the applicable product packaging and labelling requirements. Customers should review the product packaging and label before consumption, particularly for ingredients, allergens, nutritional information, storage instructions, and other product-specific information.

Healthy Master® does not use this Privacy Policy to make nutritional, health, therapeutic, disease-prevention, or other claims about its food products.

21. CONTACT US

For any privacy-related questions, requests, or complaints, please contact:

Shashila Healthy Master Pvt. Ltd.

76/4, Indu Sri Tower, 2nd Floor,
Begur - Koppa Road, Mylasandra,
Bengaluru, Karnataka 560083, India

Email: support@healthymaster.in

General Enquiries: info@healthymaster.in

Website: healthymaster.in

Last Updated: 14 September 2022