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TERMS OF SERVICE
OVERVIEW
This website is operated by Shashila Healthy Master Pvt. Ltd., operating under the brand name Healthy Master® ("Healthy Master", "we", "us", or "our"). Throughout the website, these terms refer to Healthy Master.
Healthy Master provides this website, including the information, tools, products, and services available through it, subject to your acceptance of these Terms of Service ("Terms").
By accessing our website, browsing our products, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms, together with any additional terms, policies, and notices referenced on this website.
Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not access or use our website or services.
We may introduce new features, products, services, or tools from time to time. Such additions will also be subject to these Terms. We may update, modify, or replace these Terms by posting the revised version on our website. You are responsible for reviewing the Terms periodically. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
Our online store is hosted on Shopify, which provides the e-commerce platform through which we offer our products and services.
SECTION 1 - ONLINE STORE TERMS
By using this website, you confirm that you are legally competent to enter into a binding agreement under applicable law. If you are using the website on behalf of a minor, you are responsible for ensuring that such use complies with applicable law.
You must not use our products, website, or services for any unlawful or unauthorized purpose or in violation of any applicable law or regulation.
You must not introduce or transmit viruses, malware, malicious code, or any other harmful material that may affect the operation or security of our website or services.
Any violation of these Terms may result in suspension or termination of access to our services, subject to applicable law.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse or cancel an order or restrict access to our services where reasonably necessary, including in cases involving suspected fraud, misuse, unlawful activity, or violation of these Terms, subject to applicable law.
You understand that information submitted through our website, other than payment information handled through secure payment systems, may be transmitted through various networks and may be subject to technical processing necessary for the operation of the website.
You agree not to reproduce, duplicate, copy, sell, resell, or commercially exploit any portion of our website, services, or website content without our prior written permission, except where permitted by applicable law.
Headings used in these Terms are for convenience only and do not affect the interpretation of the Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that the information available on our website is accurate and up to date. However, occasional typographical errors, inaccuracies, omissions, or outdated information may occur.
Product descriptions, images, nutritional information, availability, prices, promotions, and other website content are provided for general information and may be updated from time to time.
Product packaging and labels may contain the most current product-specific information. Customers are advised to review the product label, ingredients, allergen information, nutritional information, and other applicable details before consumption.
We reserve the right to modify or update website content at any time. We are not obligated to update all information unless required by applicable law.
SECTION 4 - MODIFICATIONS TO SERVICES AND PRICES
Product prices, offers, availability, and other commercial terms may change from time to time.
We reserve the right to modify, suspend, or discontinue any product, service, feature, or portion of the website, subject to applicable law.
Any changes to prices or product availability will not affect orders that have already been accepted and confirmed, except where correction or cancellation is permitted or required by applicable law.
SECTION 5 - PRODUCTS AND SERVICES
Certain products and services may be available exclusively through our website and may be available in limited quantities.
We make reasonable efforts to display product images and colours accurately. However, the appearance of a product may vary depending on the device or screen used to view the website.
Product descriptions, specifications, packaging, availability, and prices may be changed from time to time. We reserve the right to discontinue products or limit quantities where reasonably necessary, subject to applicable law.
Products purchased through our website are subject to our applicable Refund, Return and Cancellation Policy.
We aim to provide products that correspond with their descriptions and applicable quality and safety requirements. If you receive a damaged, incorrect, defective, or otherwise non-conforming product, please contact our customer support team in accordance with our applicable policy.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases of suspected fraud, unauthorized transactions, pricing errors, product availability issues, or unusual purchasing activity, subject to applicable law.
We may limit quantities purchased per customer, household, account, payment method, or shipping address where reasonably necessary.
If an order is modified or cancelled, we may contact you using the email address or phone number provided during the order process.
You agree to provide accurate, complete, and current information for purchases and account registration. You are responsible for keeping your account and contact information updated so that we can process orders and communicate with you.
For information regarding cancellations, returns, refunds, or exchanges, please refer to our applicable Refund, Return and Cancellation Policy.
SECTION 7 - OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to certain third-party tools, applications, payment services, delivery services, or other technologies. These services may be provided and operated by third parties.
Your use of third-party services may also be subject to the terms and policies of the relevant third-party provider.
We are not responsible for the independent operation, availability, or policies of third-party services, except to the extent required by applicable law.
New features, tools, and services introduced through our website may also be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links or integrations to third-party websites or services.
Third-party websites are operated independently from Healthy Master. We are not responsible for the content, policies, security, availability, or practices of third-party websites, except to the extent required by applicable law.
Before entering into a transaction with a third party, you should review that third party's applicable terms, privacy policy, and other policies.
SECTION 9 - USER COMMENTS, FEEDBACK AND SUBMISSIONS
If you submit reviews, feedback, suggestions, photographs, comments, ideas, or other materials to us ("Submissions"), you represent that you have the right to submit such material and that it does not violate the rights of any third party or applicable law.
By submitting content to us, you grant Healthy Master a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, publish, adapt, translate, and distribute that content for legitimate business, promotional, or operational purposes, subject to applicable law.
We may moderate, edit, restrict, or remove Submissions that we reasonably believe are unlawful, misleading, abusive, defamatory, obscene, infringing, or harmful or otherwise violate these Terms or applicable law.
You must not submit false, misleading, unlawful, defamatory, abusive, obscene, or infringing content or impersonate another person.
SECTION 10 - PERSONAL INFORMATION AND COMMUNICATIONS
Your submission of personal information through our website is governed by our Privacy Policy.
By providing your contact details, including your phone number and email address, you agree that we may use them to send transactional and service-related communications, including order confirmations, payment updates, delivery updates, customer support communications, and other communications necessary to provide our services.
Where required by applicable law, promotional and marketing communications will be sent based on the appropriate consent or permitted communication mechanism. You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
There may occasionally be information on our website containing typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery estimates, product availability, or other information.
We reserve the right to correct such errors or update information. If an error materially affects an order that has not yet been fulfilled, we may contact you regarding the available options, subject to applicable law.
Nothing in this section limits any rights available to consumers under applicable law.
SECTION 12 - PROHIBITED USES
You must not use our website or its content:
For any unlawful or unauthorized purpose.
To violate any applicable law or regulation.
To infringe intellectual property, privacy, or other rights of Healthy Master or any third party.
To upload or transmit viruses, malware, or other harmful code.
To submit false, misleading, fraudulent, or unauthorized information.
To impersonate another person or entity.
To interfere with the security, operation, or functionality of the website.
To collect or misuse personal information belonging to others.
To conduct unauthorized scraping, crawling, data extraction, or automated access.
To engage in activities that may damage, overload, or disrupt the website or its services.
We reserve the right to restrict or terminate access where a user violates these Terms or applicable law.
SECTION 13 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We make reasonable efforts to maintain the availability and functionality of our website. However, we do not guarantee that the website or its services will always be uninterrupted, timely, secure, or error-free.
To the extent permitted by applicable law, Healthy Master shall not be liable for losses arising solely from temporary website interruptions, technical issues, third-party service failures, or circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits any liability, warranty, guarantee, or consumer right that cannot lawfully be excluded or limited under applicable law.
To the maximum extent permitted by applicable law, Healthy Master, its directors, employees, affiliates, service providers, contractors, and suppliers shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or services.
SECTION 14 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Healthy Master, its directors, employees, affiliates, agents, contractors, service providers, and suppliers from claims, losses, liabilities, or reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of third-party rights.
SECTION 15 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall continue in full force and effect.
SECTION 16 - TERMINATION
These Terms remain effective unless terminated in accordance with their provisions or applicable law.
You may stop using our website and services at any time.
We may restrict or terminate access to the website or services if we reasonably believe that you have violated these Terms, engaged in unlawful activity, or misused the website, subject to applicable law.
Any provisions that by their nature should survive termination, including provisions relating to intellectual property, liability, indemnification, and dispute resolution, shall continue to apply as permitted by law.
SECTION 17 - ENTIRE AGREEMENT
These Terms, together with the policies and other terms expressly referenced on our website, constitute the agreement governing your use of our website and services, to the extent permitted by applicable law.
If any ambiguity arises, these Terms shall be interpreted in accordance with applicable Indian law and applicable consumer protection requirements.
SECTION 18 - GOVERNING LAW AND JURISDICTION
These Terms and any dispute arising from your use of our website or services shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.
SECTION 19 - CHANGES TO THESE TERMS
We may update or modify these Terms from time to time by publishing the revised version on our website.
You are encouraged to review this page periodically. Your continued use of the website after the revised Terms are published constitutes acceptance of the changes, to the extent permitted by applicable law.
SECTION 20 - CONTACT INFORMATION
If you have questions, concerns, or complaints regarding these Terms, please contact us:
Shashila Healthy Master Pvt. Ltd.
76/4, Indu Sri Tower, 2nd Floor,
Begur - Koppa Road, Mylasandra,
Bengaluru, Karnataka 560083, India
Email: info@healthymaster.in
Customer Support: support@healthymaster.in
SECTION 21 - DISCOUNT OFFERS
Discount Code Terms and Conditions
Applicability: These terms apply to promotional discount codes offered by Healthy Master for eligible products purchased through our website.
Extra Discount Codes: Extra Discount Codes may provide an additional discount on eligible snack products. Unless specifically stated otherwise, these codes are not applicable to dry fruits and gift boxes.
Product Exclusions: Dry fruits and gift boxes are excluded from Extra Discount Code offers unless expressly stated in the applicable promotion.
Maximum Discount: The maximum discount available through an Extra Discount Code is ₹300 per eligible order, unless a particular promotion expressly states otherwise.
Validity: Each discount code is valid only during the promotional period specified with the offer. Expired codes cannot be used.
Single Use: Unless otherwise stated, an Extra Discount Code may be used once per eligible customer/order and cannot be combined with other discount codes or promotions.
Non-Transferable: Discount codes may be issued for use by a specific customer or account and may not be transferred or sold.
No Cash Value: Discount codes cannot be exchanged for cash or other monetary compensation.
Misuse or Fraud: Any fraudulent, unauthorized, or abusive use of discount codes may result in cancellation of the relevant order or restriction of account access, subject to applicable law.
Modification or Withdrawal: We may modify, suspend, or withdraw a promotional offer where reasonably necessary, subject to applicable law and the specific terms communicated with the offer.
Questions: For questions regarding discount codes or promotional offers, please contact our customer support team.
