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Order Cancellation
Once an order is placed and online payment is successfully completed, the order is generally processed for dispatch within 24 hours.
If you wish to cancel your order, the cancellation request must be submitted within 24 hours from the time the order was placed.
Orders cannot be cancelled if:
The cancellation request is received after 24 hours from the time of ordering; or
The order has already been dispatched from our warehouse.
To request cancellation, please email us at support@healthymaster.in with your order details.
Refund for Cancelled Orders
If your order is eligible for cancellation and the cancellation is approved, the refund will be processed through the same payment method used for the original transaction, wherever applicable.
The refunded amount may take approximately 7–10 working days to reflect in your bank account or original payment method, depending on the payment gateway and financial institution.
Partial Refund for COD Orders
For Cash on Delivery (COD) orders, if you request cancellation before the order is dispatched, the applicable amount may be refunded subject to the terms of the order.
If a COD order has already been dispatched and the cancellation request is made more than one hour after the order was placed, a non-refundable deduction of ₹100 may be applicable from the order amount. This deduction covers applicable order processing and dispatch-related costs.
The final refund amount, if any, will be communicated by our support team after reviewing the order status.
We accept returns only for products that are received damaged, subject to verification and approval.
If you receive a damaged product, you must notify us at support@healthymaster.in within 2 days of delivery.
When contacting us, please provide your order details and clear photographs/videos of the damaged product and packaging, if requested, so that we can review the issue.
Once the return request is reviewed and approved, our support team will provide you with the applicable return instructions.
Returns are not accepted for reasons other than product damage, unless otherwise required under applicable law.
Please note that products should not be returned without prior approval and instructions from our support team.
For any questions or assistance regarding cancellations, refunds, or returns, please contact:
Email: support@healthymaster.in
Shashila Healthy Master Pvt. Ltd.
76/4, Indu Sri Tower, 2nd Floor,
Begur - Koppa Road, Mylasandra,
Bengaluru, Karnataka 560083, India
