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Free Delivery
We offer free delivery across India on orders above ₹699, subject to applicable terms and service availability.
Order Processing & Dispatch
We aim to dispatch 100% of eligible orders within 1 business day.
Orders placed on Saturdays, Sundays, or public holidays are generally processed on the next working day.
Working days exclude Sundays and applicable public holidays.
Standard Shipping
Orders placed before 12:00 PM are generally expected to be delivered within 5–7 working business days across India, subject to the delivery location, courier availability, weather, operational conditions, and other circumstances beyond our control.
For local deliveries, delivery may generally take the same day or the next working day, depending on the delivery location and operational availability.
Delivery timelines are estimates and are not guaranteed.
Orders Placed on Weekends & Public Holidays
Orders placed on Saturdays, Sundays, or public holidays will generally be processed on the next working day.
Payment-Related Delays
If an order cannot be processed due to incorrect, incomplete, or unsuccessful payment information, processing may be delayed by up to an additional 2 business days, subject to successful payment confirmation.
Out-of-Stock Products
If an order contains an out-of-stock product, processing and dispatch may require an additional 7–15 business days. We will make reasonable efforts to keep customers informed where applicable.
Incorrect or Incomplete Delivery Address
Customers are responsible for providing complete and accurate delivery information at the time of placing an order.
If an order is returned to us because of an incorrect, incomplete, or insufficient address, additional delivery charges may apply for re-delivery to the corrected address.
We are not responsible for delivery failure or additional costs arising from incorrect or incomplete address information provided by the customer, subject to applicable law.
DAMAGED PARCELS
If your parcel is received in a damaged condition, please contact us at support@healthymaster.in within 2 days of delivery and provide the order details along with photographs/videos of the damaged parcel and product, if requested.
After verification and approval, we may provide an eligible refund, replacement, or other appropriate resolution, subject to our Return & Refund Policy.
DELAYED PARCELS
Delivery timelines may be affected by courier delays, weather conditions, transportation disruptions, operational issues, public holidays, or other circumstances beyond our reasonable control.
While we will assist in tracking and resolving delivery issues with the courier, we cannot guarantee delivery within a specific timeframe where the delay is caused by circumstances beyond our control.
Customers are requested to allow reasonable additional time for delayed shipments and may contact our support team for assistance.
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
Once your order has been dispatched, you will generally receive a shipment notification through WhatsApp and/or SMS containing the available tracking information and a link to track your shipment online.
You may also contact our support team at support@healthymaster.in for assistance with your order status.
